Careers

The Holiday Inn West Kelowna located in the beautiful Okanagan is a 77 room hotel with full service amenities and a warm environment for both our staff and guests.  Our hotel is one of four hotels that is owned and operated by Days Hospitality Inc. We pride ourselves on providing a culture that fosters creativity, team work and development. We are looking for enthusiastic and driven individuals to take on the following roles and contribute to the overall success of our hotel.


Sales Manager

The Sales Executive will be responsible for driving all sales functions and operations as well as participate in developing marketing programs to increase revenue and profits. This individual is responsible for achieving quarterly/annual sales goals, developing distribution channels, building strategic business relationships, formulating innovative business development strategies and providing vision for all sales strategies and their execution. The Sales Executive is also responsible for containing the costs of selling in order to achieve predetermined profit yields while staying within marketing development budgets.

Core Competencies

  • Customer Focus
  • Communication
  • Energetic
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/ Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgement
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating
  • Providing Consultation
  • Leadership
  • Coaching and Mentoring
  • Enforcing Policies and Procedures
  • Mathematical Reasoning
  • Development and Continual Learning

Essential Duties and Responsibilities

  • Devise and deploy all sales goals and objectives across the organization, including the preparation of sales quotas and budgets.
  • Aggressively recruits new business for the hotel.
  • Develop and implement quarterly and/or annual sales plans, policies, and programs.
  • Execute strategic marketing plan.
  • Conduct market research and analysis.
  • Promote the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission.
  • Assess operational issues in regards to competitiveness.
  • Stay up to date with external and internal developments in the environment for identifying new market segments.
  • Develop and implement distribution strategies, reselling agreements, and other growth opportunities.
  • Participate in the creation of marketing campaigns for new products and services including budgeting and expenditure planning.
  • Collaborate with the executive team to develop short- and long-term strategic plans, including the preparation of annual business plans.
  • Provide input from sales – including growth, competitive analysis, market trends, and business environment – for strategic planning processes.
  • Communicate brand identity internally to pertinent business units, key business partners, and the customer base.
  • Create product segmentation strategies where needed to maximize business opportunities across various sales channels.
  • Develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals.
  • Maximize relationships with key retail and wholesale partners.
  • Develop execution strategies and tactics to support strategic plans at the divisional, regional, and international levels.
  • Conduct regular analysis on pricing effectiveness and recurring trends; create actionable item lists based on findings.
  • Conduct sales forecasts and weekly and/or monthly status reports.
  • Responsible of production of brochures and other print materials as well as electronic materials to market services as approved by the GM and the company.
  • Follows company policies and procedures and is able to effectively communicate them to all staff and colleagues.
  • Maintains a healthy social workplace free from bullying or prejudice.
  • Participate in planning and execution of events that promotes company services.
  • Participate in developing a process to gather continuous feedback from clients.
  • Contribute to volunteer organizations and committees as a public speaker relevant to your area of expertise.
  • Responsible for planning and monitoring the marketing budget.
  • Maintains and oversees all social content for internal as well as brand and external public sites; such as but not limited to the hotel website, brand website, travel sites, mailchimp email distribution, facebook and twitter. The social media portion to be supported by a hotel social media committee made up of additional hotel management and staff.
  • Provides recommendations for personal and staff development and continuously works to maintain a progression plan for the department.
  • Knowledgeable of hotel property, amenities, area attractions and transportation.
  • Provides detail oriented communication to all departments that are required to deliver on any Sales promise.
  • Maintains a professional image at all times through appearance and dress.
  • Prepares for, attends and takes the appropriate actions for weekly/monthly and annual meetings as required by the Direct Report.
  • Works collaboratively with all departments with potential to contribute lead generation and additional sales.
  • Other duties as required.

Requirements

  • Bachelors degree in business, marketing, or related field.
  • Working experience in the tourism industry preferred.
  • Minimum 3 – 5 years working experience in sales and/or marketing required.
  • Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement oriented
  • Excellent organizational, strategic, planning and implementing skills
  • Ability to process vague, abstract verbal and written instructions to create marketing plans for services.
  • Excellent management writing and verbal communication skills.
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
  • Strong presentation, written, and verbal skills
  • Proven skills to interact effectively with employees in order to direct work flow, assess performance and assign duties.
  • Able to create realistic schedules and meet deadlines under stress and interruptions.
  • Confident with decision making in regards to determining project guidelines, purpose, following through and completion.
  • Understanding of financial reports including budgetary guidelines and project expenditures.
  • Ability to assign and delegate work, problem solve, answer questions and evaluate results of performance
  • Ability to create marketing plans for services
  • Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Adobe products and e-mail required.
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Ability to follow through and complete overlapping projects.

Please send your resume, cover letter and references to:
gm@holidayinnwestkelowna.com


Guest Service Manager

The Guest Service Manager possesses the ability to coach and build an engaged professional team for the Front Office department including; Guest Service Agents and Night Auditors.  Actively involved in ensuring hotel, brand standards and IHG metrics are met. Ensures all team members are trained to provide superior guest service which promotes a great guest experience, while maximizing hotel profitability.

Core Competencies

  • Customer Focus
  • Communication
  • Energetic
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/ Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgment
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating
  • Providing Consultation
  • Leadership
  • Coaching and Mentoring
  • Enforcing Policies and Procedures
  • Mathematical Reasoning
  • Development and Continual Learning

Essential Duties and Responsibilities

  • Oversees hotel operations in the absence of the General Manager.
  • Completes weekly schedule for Guest Service Agents and Night Auditors, based upon, hotel occupancy and approved labour budget.
  • Performs Bi-Annual employee reviews, training and development of the Front Office Team to achieve hotel service quality standards.
  • Assist in personal and professional development which is aligned with hotels Mission and Vision statement.  Proactive in coaching to ensure engagement and knowledge is on-track and evolving.
  • Supports department during high volume times as needed.
  • Coaches and promotes engaged employees that provides an efficient, productive and enjoyable working environment.
  • Prepares, attends and completes required actions for  Weekly/Monthly/Annual meetings as required by the Direct Report.
  • Ensures IHG Metrics monthly/quarterly/yearly goals are met.
  • Analyzes and generates reports and communicates information to Front Office Team and appropriate departments.
  • Knowledgeable of hotel property, amenities, area attractions and transportation.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions related to the Audit Process
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Promote the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission.
  • Assess operational issues in regards to competitiveness.
  • Responds in a positive and time appropriate manner regarding all guest related concerns.  Follows through on action plan and follows up with guest to ensure guest satisfaction.
  • Maintains a professional image at all times through appearance and dress.
  • Follows company policies and procedures and is able to effectively communicate them to all staff and colleagues.
  • Provides regular scheduled Front Office team staff meetings
  • Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
  • Provides strategic succession planning
  • Maintain a healthy social workplace free from bullying or prejudice.
  • Provides recommendations for personal and staff development and continuously works to maintain a progression plan for the department.
  • Take the appropriate actions for all hiring, standard changes in employment and disciplinary action required.
  • Other duties as assigned.

Requirements

  • Computer literacy, including effective working skills of MS Word, Excel and e-mail required.
  • Opera Property Management system knowledge preferred.
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Ability to follow through and complete overlapping projects.
  • Minimum 2 years working experience in a hotel front office leadership role required.
  • Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement oriented
  • Excellent organizational, strategic, planning and implementing skills
  • Excellent management writing and verbal communication skills.
  • Strong presentation, written, and verbal skills
  • Proven skills to interact effectively with employees in order to direct work flow, assess performance and assign duties.
  • Able to create realistic schedules and meet deadlines under stress and interruptions.
  • Confident with decision making in regards to determining project guidelines, purpose, following through and completion.
  • Ability to assign and delegate work, problem solve, answer questions and evaluate results of performance

Please send your resume, cover letter and references to:
gm@holidayinnwestkelowna.com